Privacy Policy (v1.2/20220617)

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.


With the exception of the European Economic Area (EEA), the MONJO services are provided by Mynapse Sdn Bhd in Malaysia. In the European Economic Area (EEA), the MONJO services are provided by Mynapse Europe Holding B.V. in the Netherlands, which for the purposes of applicable data protection legislation is the data controller responsible for your personal data when you use our Services. If you have any issues relating to our processing of your personal data, please visit our website and follow the instructions to make a complaint.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Application means the software program provided by the Company downloaded by you on any electronic device, named Monjo
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to representative of MONJO as mentioned above in the Representative section.
Country refers to: the country in which the Representative of MONJO for Your area of service is located; Netherlands for EEA, Malaysia for the other areas MONJO is launched to.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application, including the MONJO server systems.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the IP address of user, timestamps of connecting).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Personal Data

While using Our Service, we ask You to provide us with certain personally identifiable information that is used to connect you to Your MONJO account, and some Usage Data is collected automatically for diagnostics reasons. The personally identifiable information we will ask from You is, Your:
• Phone number
• Email address (optional)
• Usage Data

Phone number
During the installation of your MONJO account, you will be asked to provide your mobile phone number. Your mobile phone number will be linked to your MONJO account. Your phone number will be securely uploaded to and stored on MONJO servers. Your phone number is used to identify only visible to your contacts.

Email address

During the installation of your MONJO account, you will be asked to provide your email address. Providing your email address is optional and will only be used to enable you to recover your MONJO account. If you do not provide an email address you are not be able recover your MONJO account. Your email address is not visible to other users.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data include information such as your Device's Internet Protocol address (e.g. IP address), the time and date of your usage of the app, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we will collect certain information automatically, including, but not limited to, the type of mobile device You use, the IP address of Your mobile device, the brand and model of your device, your mobile operating system and the version of your operating system. The usage data is only collected and used for diagnostic purposes.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, we collect at regular intervals, but only with your prior permission:
• Phone Contacts’ number
• Phone Contacts’ name

Phone Contacts’ number

MONJO will ask you for permission to access the your phone’s contacts. If you agree, We will collect the phone numbers of the contacts, transmit them securely to the server for automatic discovering and connecting your contacts, who have a MONJO account, to You in MONJO on regular basis and only when MONJO is in use. The contacts’ phone numbers are not stored on the server and not shared to any third party.

Phone Contacts' name

MONJO will ask you for permission to access the your phone’s contacts. If you agree, We will collect the names of the contacts. This name will be displayed in your MONJO contacts list. The collected names of your MONJO contacts will be transmitted securely to the server for at regular interval and only when MONJO is in use, for the purpose of backup. The names will be privately stored in your private MONJO contacts list on the MONJO server. MONJO will not share the names with any third party.

Use of Your Personal Data

The Company use Your Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
Security, to enable different levels of encryption, that secure your communication with other users.
To manage Your Account, to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
To manage Your requests, To attend and manage Your requests to Us
For other purposes, We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent's consent before We collect and use that information.

Your Rights

Under applicable data protection legislation, you have rights concerning your personal data. You have a right to: (1) request a copy of all your personal data that we store and to transmit that copy to another data controller; (2) delete or amend your personal data; (3) object to, the processing of your personal data; (4) correct any inaccurate or incomplete personal data we hold on you; and (5) lodge a complaint with national data protection authorities regarding our processing of your personal data.

Account Deletion

If you would like to delete your account, you can do so in MONJO. Deleting your account removes all messages, media, contacts and every other piece of data stored on your device and on the MONJO servers. After the delete is initiated Mynapse will retain your basic personal data securely for 2 weeks for legal purposes. In that period Mynapse will not use, nor process your data, other than to fulfil any legal obligations.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:
• By email:

Monjo is a registered brand.© Copyrights of Monjo is owned by Mynapse SDH BHD. All rights reserved.